1. Warranty Coverage
Our warranty covers any defects in materials or workmanship under normal use. If your product malfunctions or is damaged due to a manufacturing defect, we will repair or replace the item at no additional cost. The warranty applies to the original purchaser and is non-transferable.
2. Warranty Period
The warranty period varies by product type and is as follows:
- Gaming Headsets & Accessories: 12 months
- Gaming Keyboards, Mice, & Controllers: 12 months
- Other Gaming Equipment (Monitors, Chairs, etc.): 12 months
The warranty begins from the date of purchase, as verified by the purchase receipt or proof of purchase.
3. What Is Not Covered
Our warranty does not cover:
- Damage caused by misuse or abuse (including physical damage, liquid spills, or dropping the product).
- Normal wear and tear (such as worn-out keycaps, frayed cables, or fading buttons).
- Damage caused by unauthorized repairs or modifications.
- Products without proof of purchase or products purchased from unauthorized sellers.
- Shipping costs for returning products under warranty (unless specified otherwise by our customer support team).
4. How to Make a Warranty Claim
If you believe your product has a defect and is covered under warranty, please follow these steps:
- Contact Us: Reach out to our customer support team at admin@irivon.xyz with the following details:
- Your full name and contact information.
- Order number or proof of purchase.
- Description of the issue you’re experiencing.
- Photos or videos of the product (if applicable).
- Evaluation: Our team will review your request and determine if the issue qualifies for a warranty claim. If needed, we may ask you to send the product to us for inspection.
- Resolution: If the product is found to be defective, we will either repair or replace it. In some cases, we may offer a full refund if repair or replacement is not feasible.
5. Shipping & Return Costs
- Return Shipping: The customer is responsible for covering the cost of returning the product to us unless otherwise specified by our support team.
- Replacement Shipping: If your product is found to be defective and is eligible for a replacement, we will cover the cost of shipping the replacement product to you.
6. Exclusions
This warranty does not cover products that have been purchased from third-party resellers or marketplaces unless the seller is officially authorized by Irivon.xyz.
7. Limitation of Liability
To the maximum extent permitted by law, Irivon.xyz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of data, gaming progress, or loss of business.
8. Contact Information
If you have any questions about this warranty or need assistance with a product issue, please contact our customer service team:
Email: admin@irivon.xyz
Website: www.irivon.xyz