1. Eligibility for Returns

We accept returns on most gaming accessories purchased from iRivon.xyz within 30 days of the delivery date, provided the following conditions are met:

  • The item is in its original condition (unused, unopened, and in the same condition as it was when you received it).
  • The item is returned with all original packaging (including boxes, manuals, and accessories).
  • The item is not on the non-returnable list (see below for exclusions).

2. Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

  • Opened or used products (such as earphones, headphones, or other personal accessories).
  • Customized products or items that have been altered to fit your personal preferences.
  • Gift cards or vouchers.

Please check the product description and ensure the item is suitable before purchasing.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our Customer Support Team via email at admin@irivon.xyz or through our contact form on the website within 30 days of receiving your product.
  2. Provide your order number, the product you wish to return, and the reason for the return.
  3. Our team will guide you through the process and provide a return shipping label if applicable.

4. Return Shipping Fees

  • If the return is due to an error on our part (damaged, defective, or incorrect item received), we will cover all shipping costs.
  • If the return is due to a change of mind or incorrect order, the customer is responsible for return shipping fees.
  • We recommend using a trackable shipping service for your return, as we are not responsible for lost or damaged items during the return process.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take an additional 5-10 business days for your bank or payment provider to process the refund.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange a product, we recommend returning the original item for a refund and placing a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will arrange for a return or replacement at no extra charge. Please provide clear photos of the damage or defect to help us resolve the issue promptly.

8. Contact Us

If you have any questions or concerns regarding our Return Policy, feel free to reach out to our Customer Support team at: